describes the types of requests for data that we may receive and how we may respond to such requests.
Types of Requests
We receive the following types of requests concerning customer data:
Data Requests. A data request is a request for information or documents relating to customer
accounts in connection with official criminal investigations or other official legal proceedings.
Except in limited emergency situations (see below), we require data requests to be made through
formal Indiai legal process and procedures, and we respond to such requests as required
by law. Examples of data requests include:
– Court Orders
– Search Warrants
– Legal process received from outside India may require a Mutual Legal Assistance Treaty
– FIA requests
– Other forms of legal process
Preservation Requests. A preservation request asks HosterNIC to preserve customer account
records in connection with official criminal investigations or other official legal proceedings.
Preservation requests must include the following information:
– Identification of the account(s) at issue (as further described in Section 4 below);
– Identification of the investigating agency and/or specific pending official proceedings
(requests must be signed on law enforcement letterhead );
– Assurances that the requesting agency or individual is taking steps to obtain appropriate
legal process for access to the data that we are being asked to retain; and
– A valid return email address and phone number.
Emergency Requests. An emergency request is only appropriate in cases involving imminent
serious bodily harm, death or terrorism. We respond to emergency requests when we believe
in good faith that such harm may occur if we do not respond without delay.
Information to Include in a Request
The following information must be included in a request for customer data:- First and last name of the
customer and email address associated with the account; and
– Domain name and/or IP address associated with the account.We may not be able to respond to a request
without this information.Additionally, we reserve the right to request a copy of the complaint and
any supporting documentation that demonstrates how the information requested is related to the pending
litigation and the underlying subpoena.
Fees: We may seek reimbursement for costs in responding to requests as provided by law and
may charge additional fees for costs in responding to unusual or burdensome requests.
Submitting a Request
All requests should be mailed or emailed to the following:
384 Block B3 Johar Town Lahore.
firstname.lastname@example.org Phone: +1 270 495 0003
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE
FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER.
Depending on the type of formal legal process provided, we may be able to respond with one or more of
the following types of data:
Non-Content. We will produce non-content information such as basic subscriber information
which may include the following subject to a valid request:- Name
– Email addresses
– Date and time of account creation
– Billing information
– IP Logs
– Credit Card Details
Content. We will only produce customer content (such as website files and email
content) pursuant to a valid search warrant from an entity with proper jurisdiction.